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Frequently Asked Questions

  • Can I add an extra person to the booking?
    Of course as long as your team is still within the maximum number of people for each game. There's no need to let us know in advance about that and they can pay once they arrive at our venues.
  • Is there any an age limit?
    The games are suitable for those aged 10 and above. Under 16s must have an adult (18+) participating in the game.
  • I wanna change my booking. Should I be charged for that?
    Please drop a call or leave a message to our team as soon as possible you can so we'll do everything we can do to reschedule your game free of charge, provided the new date is within 30 days of your original booking.
  • Can I get a refund if someone doesn't turn up.
    Unfortunately, the answer is no. However, you can contact our team before 24 hours of your booking to reschedule.
  • How long does each escape game last?
    You are strongly advised to come early 10 to 15 minutes before your booking time since we'll provide you a short briefing of the game. The whole game lasts 60 minutes (the maximum time you've got to escape the room). Afterwards, you'll have the opportunity to take free group photo by our team.
  • How do I travel to Escape Room HQ via public transport?
    By Bus: 7 (To Highworth) at the stop: The Crown.
  • What is Escape Room HQ?
    Escape Room HQ is an exciting new brand that specialises in immersive and challenging escape room experiences. As a unique form of entertainment, escape rooms involve participants working together to solve puzzles, uncover clues, and accomplish a specific mission within 60 minutes. Escape Room HQ takes this concept to the next level by offering carefully crafted scenarios, cutting-edge technology, and a variety of themes to engage participants of all interests. At Escape Room HQ, we believe that provides an unforgettable and thrilling experience for individuals and groups alike.
  • How much does it cost?
    Please visit Escape Games Page to get more details.
  • Do I need to bring anything?
    We provide everything you need inside to solve the puzzles so you don't need.
  • What are your opening times?
    We're open every day from 10am to 10pm. The festive opening hours will be notified on our website.
  • How many people can join the game?
    Our games are ideal for the group of between two to six people. If your team is more than six, please get in touch with our team so we can advise the suitable option.
  • Can we take photos or record videos inside the escape room?
    To maintain the integrity of the game and not spoil the experience for others, we do not allow photography or video recording inside the escape rooms.
  • Can I play an escape room if I’m claustrophobia?
    Definitely because the games themselves do have the space for players. However, if you want to leave the room, our games masters are always on hand to release you at any time.
  • Can I play if I'm pregnant?
    Of course. Our Games Masters monitor every escape room so if you want to leave the room just let them know and you'll be free in moments. If you still have any specific concerns, we suggest you should speak to your health professional or GP before applying.
  • How long does the Gift Voucher last?
    It lasts 12 months from the date of purchase.
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